jili18
Introduction and Scope
This Privacy Policy describes how jili18 collects, uses, and protects the personal information of users in the Philippines. By accessing our platform, you agree to the practices described in this policy.
This policy applies exclusively to the jili18 platform. It does not cover any third-party websites, external payment gateways, or affiliate links that you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.
Personal Information We Collect
We collect only the information necessary to provide a secure and legal gambling experience. This includes:
Account and Identity Data
Information provided during registration used to establish your account and verify your eligibility to use our services.
Verification Documents
Copies of identification documents used for Know Your Customer (KYC) processes to prevent identity theft and ensure regulatory compliance.
Payment Data
Transaction records and payment method details required to process deposits and withdrawals securely.
Gaming and Transaction Activity
Logs of your betting history, game preferences, and financial movements within the platform to monitor for unfair play or problem gambling.
Technical and Device Data
IP addresses, browser types, device identifiers, and operating system info used for security, fraud prevention, and optimizing site performance.
Support Communications
Records of your interactions with our customer service team to resolve issues and improve our service quality.
How We Collect Data
We gather information through three primary channels:
- Directly from You: Data you enter during registration, profile updates, and KYC submissions.
- Automatically: Technical data collected via cookies and server logs while you navigate the site.
- Partner Providers: Information received from our partner payment providers and verification services to confirm transaction success and identity validity.
Why We Use Data
Your data is processed for the following legitimate purposes:
- Account Management: Creating and maintaining your user profile and settings.
- Financial Processing: Executing deposits and withdrawals accurately.
- Compliance: Verifying age and identity to meet gambling regulations in the Philippines.
- Security: Detecting and preventing fraud, multi-accounting, and money laundering.
- Optimization: Personalizing your experience and improving platform functionality.
- Legal Obligations: Fulfilling requests from regulatory authorities when legally mandated.
- Marketing: Sending promotional offers only if you have provided explicit consent.
When We Share Data
We do not sell, rent, or trade your personal data to third parties. Data is only shared in the following instances:
- Service Providers: With trusted partners who provide payment processing, identity verification, and technical hosting.
- Legal Authorities: When required by law, court order, or to comply with a legal process in the Philippines.
- Security Protection: To protect the rights, property, or safety of our users and the platform.
How We Protect Data
We implement a multi-layered security approach to safeguard your information:
- Encryption: Use of secure encryption protocols for data in transit.
- Access Control: Strict internal restrictions ensuring only authorized personnel can access sensitive data.
- Payment Isolation: Sensitive payment details are handled through secure, isolated channels.
- Monitoring: Continuous system monitoring to detect and respond to potential security threats.
Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and maintain security. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on your residency and applicable law, you have the following rights regarding your data:
- Access and Correction: Request a copy of your data or update inaccurate information.
- Deletion and Portability: Request the erasure of your data or receive it in a structured format.
- Objection and Withdrawal: Object to specific processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Please note that certain data must be retained even after account closure to comply with anti-money laundering and gambling laws in the Philippines.
How Long We Retain Data
Personal data is retained for as long as your account is active. Once an account is closed, we keep your information only for the timeframe required by applicable law in the Philippines to satisfy auditing, legal, and regulatory obligations.
Age Limits
Our services are strictly limited to individuals aged 18 years and older. If we discover that an account was created by a minor, the account will be terminated immediately, and any associated funds will be handled according to our Terms.
Parents or guardians who believe a minor has created an account may report this to our support team via the Support Page.
Cross-Border Transfers
Some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer remains compliant with the spirit of data protection principles.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our operational practices. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out to us through our official support channels. You can find all available contact methods on our Support Page.